{
    "companyName": "CLC-Fonasa",
    "domain": "https://www.clc.cl",
    "industryType": "Healthcare & Life Sciences",
    "journeyType": "Agendamiento Fonasa",
    "journeyDetail": "Agendamiento de hora medica para paciente con prevision Fonasa MLE",
    "journeyId": "journey_clc_fonasa_2026",
    "journeyStartTime": "2026-06-15T00:00:00.000Z",
    "steps": [
        {
            "stepIndex": 1,
            "stepName": "validacionidentidadrut",
            "serviceName": "validacionidentidadrutfonasaservice",
            "description": "El paciente Fonasa ingresa su RUT y el sistema valida identidad y verifica inscripcion en Fonasa y tramo (A, B, C o D)",
            "category": "verificacionidentidad",
            "timestamp": "2026-06-15T00:00:00.000Z",
            "estimatedDuration": 2,
            "businessRationale": "Debe validar RUT y tramo Fonasa simultaneamente. Tramo determina el copago.",
            "substeps": [
                {"substepName": "ingresorut", "duration": 1},
                {"substepName": "consultatramofonasa", "duration": 1}
            ]
        },
        {
            "stepIndex": 2,
            "stepName": "registrofichaclinica",
            "serviceName": "registrofichaclinicafonasaservice",
            "description": "Creacion de ficha clinica con datos del paciente Fonasa. Registro de tramo, grupo etario y condiciones GES si aplica",
            "category": "admisionpaciente",
            "estimatedDuration": 5,
            "businessRationale": "Pacientes Fonasa tramo A y B tienen copago reducido o gratuito. Error en tramo significa cobro incorrecto.",
            "substeps": [
                {"substepName": "datosdemograficos", "duration": 2},
                {"substepName": "registrotramofonasa", "duration": 2},
                {"substepName": "verificacionges", "duration": 1}
            ]
        },
        {
            "stepIndex": 3,
            "stepName": "validacionderechosfonasa",
            "serviceName": "validacionderechosfonasaservice",
            "description": "Consulta al sistema de Fonasa para verificar vigencia de derechos, tramo actualizado, prestaciones GES y modalidad MLE",
            "category": "validacionprevision",
            "estimatedDuration": 4,
            "businessRationale": "Fonasa MLE es la modalidad de CLC. Si Fonasa cae, el paciente no puede agendar. Abandono 20%.",
            "substeps": [
                {"substepName": "consultaderechosfonasa", "duration": 2},
                {"substepName": "verificacionmodalidadmle", "duration": 1},
                {"substepName": "calculoarancelfonasa", "duration": 1}
            ]
        },
        {
            "stepIndex": 4,
            "stepName": "busquedahoramedica",
            "serviceName": "busquedahoramedicafonasaservice",
            "description": "Busqueda de horas disponibles para pacientes Fonasa MLE con valor arancel y copago estimado segun tramo",
            "category": "agendamiento",
            "estimatedDuration": 3,
            "businessRationale": "Paciente Fonasa es mas sensible al precio. Debe ver copago claro antes de agendar.",
            "substeps": [
                {"substepName": "filtroespecialidad", "duration": 1},
                {"substepName": "calculocopagoportramo", "duration": 1},
                {"substepName": "horasdisponibles", "duration": 1}
            ]
        },
        {
            "stepIndex": 5,
            "stepName": "emisionbonoelectronico",
            "serviceName": "emisionbonoelectronicofonasaservice",
            "description": "Generacion del bono electronico Fonasa MLE que autoriza la prestacion. Pago del copago via Webpay",
            "category": "pago",
            "estimatedDuration": 4,
            "businessRationale": "Sin bono electronico no hay atencion. Si Fonasa cae, 100% bloqueado. Punto mas critico del journey.",
            "substeps": [
                {"substepName": "solicitudbonofonasa", "duration": 2},
                {"substepName": "emisionbonoelectronico", "duration": 1},
                {"substepName": "pagocopagowebpay", "duration": 1}
            ]
        },
        {
            "stepIndex": 6,
            "stepName": "confirmacioncitafonasa",
            "serviceName": "confirmacioncitafonasaservice",
            "description": "Confirmacion de cita con numero de bono Fonasa, copago pagado, datos del medico. Envio de email y SMS",
            "category": "notificacion",
            "estimatedDuration": 2,
            "businessRationale": "Paciente Fonasa necesita el numero de bono para ser atendido.",
            "substeps": [
                {"substepName": "registrocalendariomedico", "duration": 1},
                {"substepName": "notificacionconbono", "duration": 1}
            ]
        }
    ],
    "id": "clc-fonasa-002",
    "name": "CLC - Registro Paciente Fonasa",
    "timestamp": "2026-06-15T00:00:00.000Z",
    "source": "custom",
    "additionalFields": {
        "tipoPrevision": ["Fonasa", "Fonasa", "Fonasa", "Fonasa", "Fonasa"],
        "tramoFonasa": ["D", "C", "B", "D", "C"],
        "modalidadAtencion": ["MLE", "MLE", "MLE", "MLE", "MLE"],
        "arancelFonasa": [45000, 45000, 45000, 45000, 45000],
        "precioConsulta": [60000, 60000, 60000, 60000, 60000],
        "copagoPaciente": [15000, 18000, 9000, 15000, 18000],
        "especialidadMedica": ["Medicina General", "Oftalmologia", "Kinesiologia", "Neurologia", "Urologia"],
        "nombreMedico": ["Dra. Maria Gonzalez", "Dr. Luis Herrera", "Dra. Claudia Pinto", "Dr. Andres Soto", "Dra. Valentina Rojas"],
        "evaluacionMedico": [4.5, 4.3, 4.6, 4.7, 4.4],
        "medioPago": ["Webpay-Debito", "Webpay-Debito", "Webpay-Debito", "Webpay-Credito", "Webpay-Debito"],
        "sedeClinica": ["CLC Sede Principal", "CLC Sede Principal", "CLC Sede Penalolen", "CLC Sede Principal", "CLC Sede Penalolen"],
        "region": ["Region Metropolitana", "Region Metropolitana", "Region Metropolitana", "Region Metropolitana", "Region Metropolitana"],
        "deviceType": ["mobile", "mobile", "desktop", "mobile", "mobile"],
        "channel": ["portal_web", "app_movil", "portal_web", "portal_web", "app_movil"],
        "orderTotal": 15000,
        "transactionValue": 15000,
        "customerLifetimeValue": 1200000,
        "conversionRate": 35,
        "engagementScore": 58,
        "satisfactionRating": 4.0,
        "netPromoterScore": 48,
        "retentionProbability": 0.70,
        "complianceScore": 92,
        "moneda": "CLP",
        "patologiaGES": false
    }
}