{
    "companyName": "CLC-Isapre",
    "domain": "https://www.clc.cl",
    "industryType": "Healthcare & Life Sciences",
    "journeyType": "Agendamiento Isapre",
    "journeyDetail": "Agendamiento de hora medica para paciente con prevision Isapre",
    "journeyId": "journey_clc_isapre_2026",
    "journeyStartTime": "2026-06-15T00:00:00.000Z",
    "steps": [
        {
            "stepIndex": 1,
            "stepName": "validacionidentidadrut",
            "serviceName": "validacionidentidadrutservice",
            "description": "El paciente Isapre ingresa su RUT y el sistema valida identidad contra Registro Civil y verifica que tiene prevision Isapre activa",
            "category": "verificacionidentidad",
            "timestamp": "2026-06-15T00:00:00.000Z",
            "estimatedDuration": 2,
            "businessRationale": "Sin RUT validado no hay paciente. Cada segundo adicional reduce conversion 15%.",
            "substeps": [
                {"substepName": "ingresorut", "duration": 1},
                {"substepName": "consultaregistrocivil", "duration": 1}
            ]
        },
        {
            "stepIndex": 2,
            "stepName": "registrofichaclinica",
            "serviceName": "registrofichaclinicaservice",
            "description": "Creacion de ficha clinica con datos del paciente, seleccion de Isapre y plan de salud, antecedentes medicos",
            "category": "admisionpaciente",
            "estimatedDuration": 5,
            "businessRationale": "Error en la Isapre o plan genera rechazo de cobertura. Costo por rechazo: $180.000 CLP.",
            "substeps": [
                {"substepName": "datosdemograficos", "duration": 2},
                {"substepName": "seleccionisapreplan", "duration": 2},
                {"substepName": "antecedentesmedicos", "duration": 1}
            ]
        },
        {
            "stepIndex": 3,
            "stepName": "validacioncoberturaisapre",
            "serviceName": "validacioncoberturaisapreservice",
            "description": "Consulta en linea a la Isapre para validar cobertura vigente, plan activo, carencias, topes y porcentaje de bonificacion",
            "category": "validacionprevision",
            "estimatedDuration": 4,
            "businessRationale": "Si la API de la Isapre no responde, el paciente queda bloqueado. 15% de abandono por timeout.",
            "substeps": [
                {"substepName": "consultaapiisapre", "duration": 2},
                {"substepName": "verificacionplancarencias", "duration": 1},
                {"substepName": "calculobonificacion", "duration": 1}
            ]
        },
        {
            "stepIndex": 4,
            "stepName": "busquedamedicoconvenio",
            "serviceName": "busquedamedicoconvenioservice",
            "description": "Busqueda de horas disponibles filtrando por especialidad y medicos en convenio con la Isapre del paciente",
            "category": "agendamiento",
            "estimatedDuration": 3,
            "businessRationale": "Solo muestra medicos en convenio. 62% abandona si no hay hora en 7 dias.",
            "substeps": [
                {"substepName": "filtroespecialidad", "duration": 1},
                {"substepName": "medicosenconvenio", "duration": 1},
                {"substepName": "horasdisponibles", "duration": 1}
            ]
        },
        {
            "stepIndex": 5,
            "stepName": "pagocopagowebpay",
            "serviceName": "pagocopagowebpayservice",
            "description": "Calculo del copago segun bonificacion Isapre (50-80% cobertura). Pago del copago restante via Webpay Transbank",
            "category": "pago",
            "estimatedDuration": 3,
            "businessRationale": "Copago Isapre tipico: $15.000-$35.000 CLP. Prepago reduce no-show 35%.",
            "substeps": [
                {"substepName": "calculocopagoisapre", "duration": 1},
                {"substepName": "transaccionwebpay", "duration": 1},
                {"substepName": "comprobanteelectronico", "duration": 1}
            ]
        },
        {
            "stepIndex": 6,
            "stepName": "confirmacioncitaisapre",
            "serviceName": "confirmacioncitaisapreservice",
            "description": "Confirmacion de cita con detalle de cobertura Isapre, copago pagado, datos del medico. Envio de email y SMS",
            "category": "notificacion",
            "estimatedDuration": 2,
            "businessRationale": "Confirmacion doble canal reduce no-show de 22% a 8%.",
            "substeps": [
                {"substepName": "registrocalendariomedico", "duration": 1},
                {"substepName": "notificacionemailsms", "duration": 1}
            ]
        }
    ],
    "id": "clc-isapre-002",
    "name": "CLC - Registro Paciente Isapre",
    "timestamp": "2026-06-15T00:00:00.000Z",
    "source": "custom",
    "additionalFields": {
        "tipoPrevision": ["Isapre", "Isapre", "Isapre", "Isapre", "Isapre"],
        "nombreIsapre": ["Colmena Golden Cross", "Cruz Blanca", "Banmedica", "Vida Tres", "Nueva Masvida"],
        "planIsapre": ["Plan Preferente 5000", "Plan Clasico 3000", "Plan Premium 7000", "Plan Familiar 4000", "Plan Ejecutivo 6000"],
        "bonificacionPorcentaje": [0.70, 0.60, 0.80, 0.65, 0.75],
        "precioConsulta": [60000, 60000, 60000, 60000, 60000],
        "copagoPaciente": [18000, 24000, 12000, 21000, 15000],
        "especialidadMedica": ["Cardiologia", "Dermatologia", "Traumatologia", "Ginecologia", "Pediatria"],
        "nombreMedico": ["Dr. Roberto Sanchez", "Dra. Ana Munoz", "Dr. Carlos Reyes", "Dra. Patricia Lagos", "Dr. Felipe Araya"],
        "evaluacionMedico": [4.8, 4.6, 4.7, 4.9, 4.5],
        "medioPago": ["Webpay-Credito", "Webpay-Debito", "Webpay-Credito", "Webpay-Debito", "Webpay-Credito"],
        "sedeClinica": ["CLC Sede Principal", "CLC Sede Principal", "CLC Sede Penalolen", "CLC Sede Principal", "CLC Sede Penalolen"],
        "region": ["Region Metropolitana", "Region Metropolitana", "Region Metropolitana", "Region Metropolitana", "Region Metropolitana"],
        "deviceType": ["mobile", "desktop", "mobile", "mobile", "desktop"],
        "channel": ["portal_web", "portal_web", "app_movil", "portal_web", "app_movil"],
        "orderTotal": 18000,
        "transactionValue": 18000,
        "customerLifetimeValue": 3000000,
        "conversionRate": 55,
        "engagementScore": 72,
        "satisfactionRating": 4.5,
        "netPromoterScore": 65,
        "retentionProbability": 0.85,
        "complianceScore": 95,
        "moneda": "CLP",
        "convenioActivo": true
    }
}