{
    "companyName": "CLC-Privado",
    "domain": "https://www.clc.cl",
    "industryType": "Healthcare & Life Sciences",
    "journeyType": "Agendamiento Privado",
    "journeyDetail": "Agendamiento de hora medica para paciente particular sin prevision",
    "journeyId": "journey_clc_privado_2026",
    "journeyStartTime": "2026-06-15T00:00:00.000Z",
    "steps": [
        {
            "stepIndex": 1,
            "stepName": "validacionidentidadrut",
            "serviceName": "validacionidentidadrutprivadoservice",
            "description": "El paciente particular ingresa su RUT. Validacion rapida sin consulta a Isapre ni Fonasa",
            "category": "verificacionidentidad",
            "timestamp": "2026-06-15T00:00:00.000Z",
            "estimatedDuration": 1,
            "businessRationale": "Paciente privado espera proceso mas rapido. Sin validacion de prevision.",
            "substeps": [
                {"substepName": "ingresorut", "duration": 1}
            ]
        },
        {
            "stepIndex": 2,
            "stepName": "registrofichaclinica",
            "serviceName": "registrofichaclinicaprivadoservice",
            "description": "Creacion de ficha clinica simplificada. Sin datos de prevision. Paciente particular",
            "category": "admisionpaciente",
            "estimatedDuration": 3,
            "businessRationale": "Ficha mas corta que Isapre/Fonasa. Paciente privado valora rapidez.",
            "substeps": [
                {"substepName": "datosdemograficos", "duration": 1},
                {"substepName": "registroparticular", "duration": 1},
                {"substepName": "antecedentesmedicos", "duration": 1}
            ]
        },
        {
            "stepIndex": 3,
            "stepName": "busquedahorapreferente",
            "serviceName": "busquedahorapreferenteprivadoservice",
            "description": "Busqueda de horas con acceso a todos los medicos sin restriccion de convenio. Horas preferentes y exclusivas",
            "category": "agendamientopreferente",
            "estimatedDuration": 3,
            "businessRationale": "Acceso a toda la oferta medica. Mayor disponibilidad = mayor conversion. Ticket 3-4x mayor.",
            "substeps": [
                {"substepName": "catalogocompletomedicos", "duration": 1},
                {"substepName": "horaspreferentes", "duration": 1},
                {"substepName": "perfilmedicodetallado", "duration": 1}
            ]
        },
        {
            "stepIndex": 4,
            "stepName": "reservahorapresupuesto",
            "serviceName": "reservahorapresupuestoprivadoservice",
            "description": "Reserva de hora con precio completo visible. Desglose de consulta, examenes y presupuesto total",
            "category": "agendamiento",
            "estimatedDuration": 2,
            "businessRationale": "Paga tarifa completa $80.000-$120.000 CLP. Segmento de mayor ingreso.",
            "substeps": [
                {"substepName": "seleccionhora", "duration": 1},
                {"substepName": "presupuestocompleto", "duration": 1}
            ]
        },
        {
            "stepIndex": 5,
            "stepName": "pagototalwebpay",
            "serviceName": "pagototalwebpayprivadoservice",
            "description": "Pago del 100% del arancel privado via Webpay Transbank. Boleta electronica al SII",
            "category": "pago",
            "estimatedDuration": 3,
            "businessRationale": "Pago total $80.000-$120.000 CLP. 3-4x mas que copago Isapre. Error pierde ingreso alto.",
            "substeps": [
                {"substepName": "seleccionmediopago", "duration": 1},
                {"substepName": "transaccionwebpay", "duration": 1},
                {"substepName": "boletaelectronica", "duration": 1}
            ]
        },
        {
            "stepIndex": 6,
            "stepName": "confirmacioncitavip",
            "serviceName": "confirmacioncitavipprivadoservice",
            "description": "Confirmacion VIP con acceso preferente, estacionamiento reservado y concierge",
            "category": "notificacionvip",
            "estimatedDuration": 2,
            "businessRationale": "Experiencia diferenciada. LTV $5.000.000 CLP anual. Fidelizacion premium.",
            "substeps": [
                {"substepName": "registrocalendariomedico", "duration": 1},
                {"substepName": "notificacionvip", "duration": 1}
            ]
        }
    ],
    "id": "clc-privado-002",
    "name": "CLC - Registro Paciente Privado",
    "timestamp": "2026-06-15T00:00:00.000Z",
    "source": "custom",
    "additionalFields": {
        "tipoPrevision": ["Particular", "Particular", "Particular", "Particular", "Particular"],
        "precioConsulta": [95000, 85000, 120000, 90000, 110000],
        "copagoPaciente": [95000, 85000, 120000, 90000, 110000],
        "bonificacion": [0, 0, 0, 0, 0],
        "especialidadMedica": ["Dermatologia", "Medicina Interna", "Cirugia Plastica", "Oftalmologia", "Traumatologia"],
        "nombreMedico": ["Dr. Alejandro Vidal", "Dra. Carolina Mendez", "Dr. Sergio Navarro", "Dra. Isabel Fuentes", "Dr. Gonzalo Tapia"],
        "evaluacionMedico": [4.9, 4.8, 4.9, 4.7, 4.8],
        "medioPago": ["Webpay-Credito", "Webpay-Credito", "Webpay-Credito", "Webpay-Debito", "Webpay-Credito"],
        "sedeClinica": ["CLC Sede Principal", "CLC Sede Principal", "CLC Sede Principal", "CLC Sede Principal", "CLC Sede Principal"],
        "region": ["Region Metropolitana", "Region Metropolitana", "Region Metropolitana", "Region Metropolitana", "Region Metropolitana"],
        "deviceType": ["mobile", "desktop", "mobile", "mobile", "desktop"],
        "channel": ["portal_web", "portal_web", "app_movil", "portal_web", "referido_medico"],
        "orderTotal": 95000,
        "transactionValue": 95000,
        "customerLifetimeValue": 5000000,
        "conversionRate": 65,
        "engagementScore": 82,
        "satisfactionRating": 4.8,
        "netPromoterScore": 75,
        "retentionProbability": 0.90,
        "complianceScore": 98,
        "moneda": "CLP",
        "accesoPreferente": true
    }
}