{
  "id": "template_sky_compra_001",
  "name": "Compra de Pasaje",
  "companyName": "Sky-CompraVuelo",
  "domain": "https://www.skyairline.com",
  "requirements": "Airlines & Travel - Compra de Pasaje Aereo",
  "csuitePrompt": "",
  "journeyPrompt": "",
  "originalConfig": {
    "companyName": "Sky-CompraVuelo",
    "domain": "https://www.skyairline.com",
    "industryType": "Airlines & Travel",
    "journeyType": "Compra Pasaje",
    "journeyDetail": "Compra Pasaje",
    "journeyId": "journey_sky_compra_2026",
    "journeyStartTime": "2026-06-16T00:00:00.000Z",
    "steps": [
      {
        "stepIndex": 1,
        "stepName": "BusquedaVuelos",
        "serviceName": "BusquedaVuelosDisponiblesService",
        "description": "Pasajero busca vuelos por origen, destino, fecha y pasajeros. Motor consulta inventario GDS y calcula tarifas dinamicas",
        "category": "Busqueda",
        "timestamp": "2026-06-16T00:00:00.000Z",
        "estimatedDuration": 3,
        "businessRationale": "Motor debe responder en menos de 3 segundos. Cada segundo adicional reduce conversion 7%. Competencia directa con LATAM y JetSmart.",
        "substeps": [
          {"substepName": "ConsultaInventarioGDS", "duration": 1},
          {"substepName": "CalculoTarifaDinamica", "duration": 1},
          {"substepName": "PresentacionResultados", "duration": 1}
        ]
      },
      {
        "stepIndex": 2,
        "stepName": "SeleccionTarifa",
        "serviceName": "SeleccionVueloTarifaService",
        "description": "Pasajero selecciona vuelo y tarifa: Light (mochila), Base (equipaje mano), Plus (maleta 23kg). Calculo precio final con impuestos",
        "category": "Seleccion",
        "estimatedDuration": 2,
        "businessRationale": "Upsell de Light a Plus genera $20-40 USD adicionales. 35% de pasajeros sube de tarifa.",
        "substeps": [
          {"substepName": "SeleccionVuelo", "duration": 0.5},
          {"substepName": "SeleccionTarifa", "duration": 1},
          {"substepName": "CalculoPrecioFinal", "duration": 0.5}
        ]
      },
      {
        "stepIndex": 3,
        "stepName": "DatosPasajeros",
        "serviceName": "DatosPasajerosService",
        "description": "Ingreso de datos: nombre, apellido, RUT/pasaporte, fecha nacimiento, email, telefono. Verificacion lista no-fly",
        "category": "DatosPasajeros",
        "estimatedDuration": 3,
        "businessRationale": "Error en nombre genera cambio con penalizacion $50 USD. Pasajero en lista no-fly debe rechazarse antes del pago.",
        "substeps": [
          {"substepName": "IngresoDatosPasajero", "duration": 2},
          {"substepName": "ValidacionFormatoIdentidad", "duration": 0.5},
          {"substepName": "VerificacionListaNoFly", "duration": 0.5}
        ]
      },
      {
        "stepIndex": 4,
        "stepName": "VentaAncillaries",
        "serviceName": "VentaAncillariesService",
        "description": "Oferta de servicios adicionales: asiento premium, equipaje extra, seguro viaje, traslado, Priority Boarding",
        "category": "Ancillary",
        "estimatedDuration": 2,
        "businessRationale": "Ancillaries generan 35-40% del revenue total de Sky. Promedio $18 USD en extras por pasajero.",
        "substeps": [
          {"substepName": "OfertaPersonalizada", "duration": 1},
          {"substepName": "SeleccionExtras", "duration": 1}
        ]
      },
      {
        "stepIndex": 5,
        "stepName": "PagoPasaje",
        "serviceName": "PagoPasajeService",
        "description": "Pago via Webpay con tarjeta credito/debito, cuotas sin interes. Validacion 3D Secure y boleta electronica",
        "category": "Pago",
        "estimatedDuration": 3,
        "businessRationale": "Pasaje promedio $45-120 USD. Error en pasarela pierde la venta. CyberDay genera 10x trafico normal.",
        "substeps": [
          {"substepName": "SeleccionMedioPago", "duration": 0.5},
          {"substepName": "Validacion3DSecure", "duration": 1},
          {"substepName": "ProcesoPagoBoleta", "duration": 1.5}
        ]
      },
      {
        "stepIndex": 6,
        "stepName": "ConfirmacionReserva",
        "serviceName": "ConfirmacionReservaService",
        "description": "Confirmacion con codigo PNR. Envio itinerario por email, registro en cuenta y habilitacion check-in online 48hrs antes",
        "category": "Confirmacion",
        "estimatedDuration": 1,
        "businessRationale": "PNR es el contrato de transporte. Sin confirmacion inmediata el pasajero puede comprar en otra aerolinea.",
        "substeps": [
          {"substepName": "GeneracionPNR", "duration": 0.3},
          {"substepName": "EnvioEmailConfirmacion", "duration": 0.4},
          {"substepName": "HabilitacionCheckinOnline", "duration": 0.3}
        ]
      }
    ],
    "id": "sky-compra-001",
    "name": "Sky Airline - Compra de Pasaje Aereo",
    "timestamp": "2026-06-16T00:00:00.000Z",
    "source": "custom",
    "additionalFields": {
      "orderTotal": 69990,
      "transactionValue": 69990,
      "averageOrderValue": 69990,
      "contractValue": 0,
      "annualRevenue": 500000,
      "revenuePerCustomer": 500000,
      "profitMargin": 8,
      "customerLifetimeValue": 500000,
      "lifetimeValue": 500000,
      "acquisitionCost": 3000,
      "conversionProbability": 0.035,
      "conversionRate": 3.5,
      "engagementScore": 72,
      "timeToConversion": 15,
      "netPromoterScore": 38,
      "satisfactionRating": 4.0,
      "retentionProbability": 0.65,
      "processingTime": 15,
      "operationalCost": 8000,
      "efficiencyRating": 88,
      "complianceScore": 98,
      "channel": ["Portal Web", "App Movil", "Portal Web", "App Movil", "Metabuscador"],
      "deviceType": ["desktop", "mobile", "desktop", "mobile", "desktop"],
      "region": ["Santiago SCL", "Antofagasta ANF", "Concepcion CCP", "Lima LIM", "Bogota BOG"],
      "customerSegmentValue": ["Turista", "Business", "Familiar", "Frecuente", "Ocasional"],
      "segment": ["Nacional ida", "Nacional ida-vuelta", "Internacional ida", "Internacional ida-vuelta", "Multi-ciudad"],
      "Productname": ["Tarifa Light", "Tarifa Base", "Tarifa Plus", "Tarifa Flex", "Pack Familiar"],
      "ProductId": ["SKY-LGT-001", "SKY-BAS-002", "SKY-PLS-003", "SKY-FLX-004", "SKY-FAM-005"],
      "ProductType": ["light", "base", "plus", "flex", "familiar"],
      "Price": [29990, 49990, 109990, 149990, 199990],
      "marketTrend": ["ultra_lowcost", "ancillary_revenue", "dynamic_pricing", "ndc_distribution", "sustainability"]
    }
  },
  "createdAt": "2026-06-16T00:00:00.000Z",
  "isPreloaded": false
}